Total Burn Ban in Effect

A total burn ban is in effect for Greater Napanee from April 1 to May 15, 2025. The Greater Napanee Fire Department strongly advises residents to practice fire safety by adhering to the total burn ban as firefighters have attended two instances of grass fires within the last week. 

Visit the Burn Bans, Permits and Open Air Burning page on our website to learn more. 

Riverside Cemetery Closure

Riverside Cemetery is closed to vehicles and pedestrians until further notice due to the threat of falling tree limbs.

Significant Weather Event Declared Effect March 28, 2025, at 12:00 pm

The Town of Greater Napanee has declared a significant weather event effective March 28, 2025, at 12:00 pm as defined within the Minimum Maintenance Standards O.Reg. 239/02.

During the significant weather event, the Town is advising motorists and pedestrians to use extra caution as the municipality may not be able to meet its maintenance standards for roads, bike lanes, and sidewalks due to the freezing rain expected.

The declaration will not change how or when the municipality performs its winter maintenance operations. However, it may take the municipality longer than usual to bring the roads and sidewalks back to a state of repair. Public safety is the municipality’s top priority.

The Town of Greater Napanee will update the public with information during this significant weather event via our social media pages and website.

By-Law Enforcement

Made up of Municipal Law Enforcement Officers (MLEOs) The Municipal Enforcement team is responsible for the enforcement and education of municipal By-laws and investigation of complaints across the municipality. These By-laws are local regulations passed by Council under provincial legislation such as the Municipal Act, Building Code Act and Planning Act. We prioritize enforcement through education and work with citizens to resolve violations using this philosophy. 

Citizen concerns should be made to the Department by the original complainant. The fastest and most efficient way to submit an issue is to use our use our online form by clicking the submit an issue button below.  

Our Office is open Monday to Friday, 9:00 a.m. to 4:00 p.m. Per our Customer Service Standards, department staff will attempt to contact you within two business days of your submission.  

REPORT AN ISSUE

For more information on other issues and services provided please select the appropriate section. 

Parking Tickets and Related Issues

Pay a parking ticket and learn more about parking enforcement. 

Animal & Wildlife Issues

For issues pertaining to Animal Control, Wildlife or Livestock issues. 

After-hours Issues

For noise complaints or other urgent issues outside of regular business hours. 

Resident concerns make up a large amount of the investigations that we undertake and typically inform the department of concerns or nuisances in the community. However, by-laws may also be enforced proactively in identified trouble areas that have been identified require a more targeted focus or as policy dictates. Town By-laws that we enforce include Dog Control, Yards and Grass, Parking, Noise, and various other matters. Visit our By-laws page to see our most frequently requested by-laws.  

For more detailed information on our enforcement policy such as how complaints are handled and which department is responsible please view our By-law Enforcement Policy.  

A civil matter is an issue between two private parties, one that doesn’t involve the Town of Greater Napanee. This happens when two parties (meaning people, groups of people, businesses or other organizations) find themselves in a disagreement over an issue where no City by-laws or criminal laws are being broken.  

The most efficient and easiest way to deal with a civil matter is for the parties to come to a private agreement/resolution.  When this is not possible, a civil lawsuit is generally the next step. The Town of Greater Napanee cannot recommend when to take legal action nor does it or take complaints regarding potential civil matters/cases.  

We encourage everyone to be a responsible neighbour and to speak to your neighbour first if you have an issue. As a final step, a written request for enforcement can be made to the Town and a Municipal Law Enforcement Officer will investigate. 

When you make a complaint you will need to provide details of the infraction, as well as your name, address and phone number or email. Anonymous complaints are not permitted. Read our enforcement policy. 

The fastest and most efficient way to report a concern to the Municipal Enforcement Team is online through our Report an Issue Tool. However if you are unable to access the internet or cannot fill out the form for some reason you can also attend the Town Administration Building to file a complaint in person. 

You can contact our Municipal Enforcement Team using the information on the right hand side of the screen or by calling the Town at (613) 354-3351. 

You can check the status of your case at anytime using the link in the email sent to you upon case creation. The most up-to-date information and status can be found there. 

Other Frequent Subjects

Noise

Including Applications for Exemptions. 

Short Term Accommodations

Regulations and Licencing information 

Public Spaces and Parks

Including TGN encampment response Protocol 

Burning and Burn Permits

Learn more and find the location online to apply 

Investigation Process

The steps our department takes in an investigation

Contact Us

Contact our Department file a complaint and learn more about who does what 

How Enforcement Works

Learn more about By-Law Enforcement in Ontario 

Town By-law List

Find the current list of Town By-laws 

For more detailed information on enforcement and which department is responsible please view our By-law Enforcement Policy.  

Contact Us

Municipal Law Enforcement

Town of Greater Napanee
99-A Advance Avenue
Napanee, ON K7R 3Y5
Phone: (613) 354-3351 
Email: bylaw@greaternapanee.com

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